Service Delivery Essay Example for Free

Service Delivery Essay The goals of this paper are to research; diagram service delivery processes, and then describe how the process would be effective in the given situation. A research and define service delivery processes in different disciplines or areas to capture the best processes. A service culture will be defined and a description will be given as to why it is important. A description will also be given as to why service employees are critical to the success of delivery in any service organization. Using the writer on personal examples, the writer will discuss the general importance of customers in the successful creation and delivery of service experiences. Last, an internet search will be done to locate three services that the writer is interesting in exploring. The service will be described and outline the advantages and disadvantages of purchasing these services via e-commerce as opposed to the traditional market. The implications that purchasing online has for the service culture and customer experience will be given. Service Culture Organizations have different culture and service culture is one thing that has a major impact on customers and their decision. Service culture consists of many components with each impacting customers and helping to establish the success or failure of customer service proposals (Lucas, 2008). Organizations sometimes over-promise and under-deliver due to their cultural and internal systems and do not have the ability to support customer service proposals (Lucas, 2008). For example, assume that the management of an organization has their marketing department develop a slick piece of literature describing all the benefits of a new product or service provided by a new corporate partner organization† (Lucas, 2008, p. 1). A special 800 number is then launched for responses but the company is unsuccessful when it comes to hiring extra staff or sufficiently trained current employees to handle the customer calls. The venture is prone to be unsuccessful. A service culture allows the business to accomplish key business goals, solve vital problems and increase capabilities to aim at future prospects. Customers also have an important role in the success of a business. A business cannot be successful unless there are customers. Several work fields requires customer input for service creation such as or haircuts, annual exam, and full service restaurant. The clients input customize a standard service. The provision of the service requires the customer purchase. Customer input (information material) is necessary for an adequate outcome, but the service firm provides the service. Jobs where customer presence is required during service delivery are airline travel, motel stay, and fast-food restaurant. Customers play a variety of roles in the service experience. Some of those roles are productive resource, contributor to quality, satisfaction and value; and as competitor to the service organization. Customer as a productive resource for example, in contributing information and effort in the diagnoses of their ailments, patients of a healthcare organization are part of the service production process. If they provide accurate information in a timely fashion, physicians will be more efficient and accurate in their diagnoses. Thus, the quality of the information patients provide can ultimately affect the quality of the outcome. Furthermore, in most cases, if patients follow their physician’s advice, they will be less likely to return for follow-up treatment, further increasing the healthcare organization’s productivity. (Bitner, Faranda, Hubbert, Zeithaml, 1997, p. 3) E-Business In today’s economic marketplace, E-business has transformed the way that businesses functions. Businesses have the ability to grow and expand beyond their local market because of the technological advances of the past few decades. So that small businesses can increase their sales and profits, the Internet now allows small businesses to reach national or global consumers with their products and services. However, some disadvantages come along with these advantages such as creating higher levels of economic challenges not formerly seen. (Vitez, 2013) E-business has one big advantage, which is the low startup costs needed to begin business operations. Once small companies have increased their working capital after starting their company via the Internet they expand into traditional brick and mortar stores. Companies may choose to simply expand their Internet footprint rather than creating a physical storefront, depending on their business success. Businesses need a computer, website hosting service, and Internet connection as the main operating equipment, which makes internet storefront relatively cheap. (Vitez, 2013) E-business has two major disadvantages and they are the increased levels of competition and the difficulty of creating positive goodwill through a website and computer. Sellers must find a competitive advantage over more competitors than usual, because individuals and traditional businesses may enter the e-business marketplace. Customers generally place high value on customer service in the brick and mortar business environment. E-businesses generally have a hard time trying to creating the same type of positive customer service, bear in mind that their customers may be miles away from the e-business’s operations. Since impersonal email is a common form of communication in e-business customers may have a problem understanding mistakes or errors. (Vitez, 2013) Car insurance has begun mandatory in today society and getting the best price is necessary. There is something missing even though anyone can find and obtain car insurance quotes online or even find a life quote. When doing the quote online the person will be missing the personal and professional experience of someone behind the desk that is hope to be acting in his or her best interest. To completely remove the critical thinking part of it rather than relying on a possible expert in the field (if not an expert someone that does it daily) they depend on a website to ask certain questions. More coverage for less money maybe there are riders or slight tweaks on the policy that may be provided. Legal Service Legal service is needed in any businesses. Legal services can be obtain either online or the traditional method. There are pros and cons to online services as well as the traditional method. There are as follows: * No driving. Simply jump online and you are there * No waiting. Your services are all available for you once you register. Just find and click. * Licensed Attorney provided legal advice. You dont just purchase the legal product, you get the service to go with it. Superior service. Maybe you do have to get your own coffee, but you have the option of getting it whenever and wherever you want * Save money. Less overhead, and more focused legal services means you save money over a traditional law firm. * Your data and information are protected by bank grade encryption when you enter the protected and secure area. * Secure and private communications. Not even the secretary has any idea why you need the services. (Inlawcenter, 2013, p. 1) Conclusion A business involves many different things in order to make it successful. The service delivery process is different in every company but necessary for a company progress. This paper has defined service culture and described why it is important. A description of why service employees are critical to the success of delivery in any service organization was given. Examples of how customers play a role in the successful creation and delivery of service experiences. Final a search was done and three services where describe and the advantages and disadvantages of purchasing them online versus traditional was given.

Autism Spectrum Disorder and Interventions Essay -- eye contact, commun

Autism spectrum disorder (ASD) is a neurodevelopmental condition that develops during a child’s first few years of life (Lesack, Bearss, Celano, & Sharp, 2014). This disorder occurs significantly more often in boys than girls (Goldstein, Naglieri, Rzepa, & Williams, 2012). Autism is part of a group that is known as pervasive developmental disorders (PDD), which also includes Asperger’s disorder, Rett disorder, childhood disintegrative disorder and pervasive development disorder not otherwise specified (PDD-NOS) (Sunita and Bilszta, 2012). Some characteristics children represent with autism is the inability to make eye contact, to initiate and respond communication, and smile back at someone else who is smiling at them. Autistic children have trouble with understanding messages and interpretation of facial expressions, body language, tone of voice, and emotional expressions directed toward them. There is also a sense of fear that they have when there is a change of environment (Goldstein, Naglieri, Rzepa, & Williams, 2012). These children also show many developmental struggles like reciprocal socialization, interests, motor skills, cognitive skills, thinking, and activities. On top of all of those developmental difficulties as many as 70% of children with autism spectrum disorder show challenging behaviors, including aggression, disruptive behaviors, and cause injury to themselves. When a child with autism has disruptive behaviors is can lessen the response to educational intervention and then turn into further separ ation from children around their age, which increases the caregivers stress related to disruptions in daily activities (Lesack, Bearss, Celano, & Sharp, 2014). These difficulties or characterization... ...ractice in Pediatric Psychology. 2(1), 68-82. Nah, Y., Young, R.L., & Brewer, N. (2014). Using the Autism Detection in Early Childhood (ADEC) and Childhood Autism Rating Scales (CARS) to Predict Long Term outcome in Children with Autism Spectrum Disorders. Journal of Autism and Developmental Disorders. March 23, 2014. Sari, O.T., (2014). Outcomes of Play-based Home Support for Children With Autism Spectrum Disorder. Social Behavior and Personality. 42(Suppl.) S65-S80. Sunita &Bliszta, J.L. (2012). Early Identification of Autism: A Comparison of the Checklist for Autism in Toddlers and the Modified Checklist for Autism in Toddlers. Journal of Pediatrics and Child Health. 49(2013). 438-444. Thompson, T. (2013). Autism Research and Services for Young Children: History, Progress and Challenges. Journal of Applied in Intellectual Disabilities. 26. 81-107.

Behind the ‘Battle Royal’

A visage of violence, uprising, gullibility, and realization – Ralph Ellison’s short story â€Å"Battle Royal† depicts a different story that embroils the philosophical depths behind concepts of racism and suffering. It is about pleasing people that results to losing your own identity. It is a foreshadowing historical tragedy as the narrator attempts to transport his readers from idealism to realism and finally relating to the true meaning one’s social identity.In the beginning of the story, a nameless, first-person narrator instinctively intimates that for the first twenty years of his life, he has looked at others to answer questions of self-definition. Identity issues could instantly be implicated as he discovers that it is only him who can figure out who he really is. In order to do this, the narrator must first â€Å"discover that [he] is an invisible man! † As the story unfurls, it transfixes a scene in which he muses that it’s not only him who’s â€Å"blind† but also, those who abuse the narrator by belittling him as mere stereotype and erasing his individuality and human dimension.The primary objective of the narrator in the story is just to deliver a good speech. Uneasy about it, he was really worried. While blindfolded and being beaten in the â€Å"Battle Royal†, he is still going over his speech inside his head. Symbolically, he’s blind to the attackers that he must fend off. This is a stark depiction of the narrator’s utter blindness to racism happening around him and the all the dehumanizing acts that he is forced to participate in. Then, the narrator is softly remembering his grandfather’s death. The narrator overhears him imparting some words to his father.Those words haunted the narrator’s psyche for years to come. On his deathbed, the narrator's grandfather gives him a rather disturbing advice. The old man said: Son, after I’m gone I want you to ke ep up the good fight. I never told you, but I have been a traitor all my born days, a spy in the enemy’s country ever since I gave up my gun back in the Reconstruction. Live with your head in the lion’s mouth. I want you to overcome them with yeses, undermine them with grins, agree them to death and destruction, let them swallow you till they vomit or bust wide open. Learn it to the young ones.Using personification, Ellison represents the lion as the white man, who will roar throughout the duration of the story. The men roared as the narrator will struggle for the coins on the electric rug. When he tries to pull a white man onto the rug, the man raise up roaring with laughter and kicks him in the chest. During the narrator’s speech, the men yell for him to repeat the polysyllabic â€Å"social responsibility† and the room fills with the uproar of laughter. Clearly, the narrator’s question of identity could be traced back to the weary lives of his gr andparents who were born as African slaves and freed years before.Rhetorically, this freedom bestowed unto them and made them part of a â€Å"United† States. But in the closer analysis, in the social circles during their time and as what the narrator experienced, African-Americans are still separated from whites; it is somewhat like the separate â€Å"fingers on the hand†. Ellison descriptively used animals to symbolically represent people because in the course of history white men traditionally treated the black people as animals. In the first place, they were slaves. Also, when white men see naked white women as sexual objects, ironically the white men transform themselves to animals.One instance in the story depicted a man who watches the woman dance and holds his arms up like an intoxicated â€Å"panda†. Although the symbolism of the animal imageries is not very obvious, how Ellison showcased these symbolism reinforced his themes. It adds up to the life and vitality of mental pictures demonstrating the vividness of Ellison’s storytelling. Works Cited Ellison, R. W. Battle Royal. In Literature: Reading, Reaching, Writing. Compact Fifth Edition by Kirszner & Mandell, p. 174 -185.

Fushigi - What does the Japanese word fushigi mean

Word of the Day: fushigi Pronunciation: Click here to listen to the audio file. Meaning: a wonder; a mystery; a miracle Japanese characters: ä ¸ Ã¦â‚¬ Ã¨ ­ ° 㠁 µÃ£ â€"㠁Ž Example: Aya ga konakatta nowa fushigi da.ç ¶ ¾Ã£ Å'æ  ¥Ã£  ªÃ£ â€¹Ã£  £Ã£ Å¸Ã£  ®Ã£  ¯Ã¤ ¸ Ã¦â‚¬ Ã¨ ­ °Ã£   Ã£â‚¬â€š Translation: It is strange that Aya didnt come. More Words of the Day: Previous wordNext wordWord of the Day by email